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Privacy Policy 

    Last updated: [21/07/2025]

  • 1. Introduction

  • This Privacy Policy explains how The Golden Lioness (“we”, “our”, or “us”) collects, uses, and protects personal data when you visit our website or engage our services as a McKenzie Friend.

  • We are committed to treating your information with the highest level of confidentiality and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • 2. Information We Collect

  • We may collect the following personal data:

  • Contact details: name, email address, phone number, and postal address.

  • Case-related information: details you choose to share that are relevant to your legal matter.

  • Website usage data: IP address, browser type, and pages visited (via cookies or analytics tools).

  • Correspondence records: emails, messages, or notes from consultations.

  • 3. How We Use Your Information

  • The Golden Lioness will only use your personal data for:

  • Providing McKenzie Friend services tailored to your needs.

  • Communicating with you regarding your case or inquiry.

  • Keeping accurate records and fulfilling legal obligations.

  • Improving our website and the services we offer.

  • We do not sell, rent, or trade your personal data.

  • 4. Lawful Basis for Processing

  • We process your personal data under one or more lawful bases:

  • Consent – when you voluntarily share information.

  • Contract – when processing is necessary to deliver our services.

  • Legal obligation – when required to retain records by law.

  • Legitimate interests – such as improving services and ensuring security.

  • 5. How We Store and Protect Your Data

  • Data is stored securely in encrypted digital systems or locked physical files.

  • Access is strictly limited to authorised personnel of The Golden Lioness.

  • Data is retained only as long as necessary for services, legal obligations, or legitimate business purposes.

  • Once retention periods expire, data is securely deleted or destroyed.

  • 6. Sharing of Data

  • We do not share your data with third parties except:

  • When required by law or court order.

  • With your explicit consent.

  • With trusted service providers (e.g., secure cloud storage providers), bound by confidentiality agreements.

  • 7. Your Rights

  • You have the right to:

  • Access – request a copy of your personal data.

  • Rectification – correct inaccurate or incomplete information.

  • Erasure – request deletion of your data, subject to legal requirements.

  • Restriction – limit how your data is processed.

  • Portability – request your data be transferred to another provider.

  • Object – challenge certain types of processing.

  • To exercise these rights, please contact us at [Insert Contact Email].

  • 8. Cookies and Website Tracking

  • Our website may use cookies and analytics tools to monitor visitor behaviour and improve website performance. You can manage cookies through your browser settings.

  • 9. Third-Party Links

  • The Golden Lioness website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

  • 10. Updates to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

  • 11. Contact Us

  • If you have questions or concerns about this Privacy Policy, please contact:

  • The Golden Lioness

  • Please contact us at  andreea.francis.TGL@outlook.com if you wish to make a request.

  • How to complain

    • If you have any concerns about our use of your personal information, you can make a complaint to us at andreea.francis.TGL@outlook.com

    • You can also complain to the ICO if you are unhappy with how we have used your data.

    • The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

             Helpline number: 0303 123 1113    ICO website: https://www.ico.org.uk

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